Got questions? Kindly read through our frequently asked questions below for answers.
Yes. We guarantee that each and every product you purchase on skinx.skin is brand new and
100% genuine. We purchase all products we stock directly from the brand or their authorized
distributors only. We are an authorized retailer of many of the brands we carry.
Use the search bar in the shop page: SkinX.skin/shop
Yes, it's out of stock. Our website is 100% accurate and up to date.
We do not offer this service at the moment.
Yes, only when you do a consultation with Us.
Sorry, we do not offer this service at the moment
You can find the estimated restock date for each product on the product page on our webite.
Kindly visit skinx.skin/search to search for the product you're interested in.
Sorry, we do not stock that product at the moment.
We do not accept retail preorders at this time but a few products are available for wholesale
preorder. Kindly visit https://www.skinx.skin/wholesale-preorder for a list of all products available
for wholesale preorder
Yes; few products are available for wholesale. A wholesale account is required to see and buy
at wholesale prices. Kindly visit https://www.skinx.skin/wholesale-products to see a list of all
products available for wholesale and https://www.skinx.skin/wholesale-preorder for a list of all
products available for wholesale preorder. All other products on our website are currently NOT
available for wholesale or wholesale preorder.
We do not have a walk-in store at the moment.
We dispatch all orders from Lagos State.
We do not accept payment on delivery at the moment.
We accept card, bank transfer & USSD payments through Paystack. We also accept direct bank
transfer or deposit for orders above ₦200,000.
It depends on the weight of the order, delivery location and delivery method. Generally, our
delivery cost is as low as ₦2,000 - ₦5,500 within Lagos depending on the area and ₦5,500 -
₦10,000 outside Lagos (depending on the state).
Sorry, we do not offer same-day delivery at the moment
Due to unpredictable logistics challenges, we are unable to provide or guarantee an exact
delivery day or time.
It depends on your location. Generally, delivery takes 3-5 working days or less within Lagos and
7-10 working days or less to other States.
To serve you better, we start processing orders as soon as we receive payment. Because our
system processes orders immediately, we are unable to change or cancel orders.
You can check the status of your order in our Check Order Status page. If you're a registered
customer, you can also check the status of your order in Your Account.
We usually dispatch orders within 0 to 2 working days.
We are unable to accept returns or exchange products at the moment. Kindly visit
skinx.skin/returns-policy for more info.
